Real Wood Flooring & Solid Wood Worktops

Real Wood Terms of Sale

The following conditions apply to and are deemed to be incorporated in all contracts for sale and supply of the company's services and materials

  1. The placing of an order expresses acceptance of our terms and conditions of business.
  2. These terms and conditions do not affect the customer's statutory rights.
  3. Full payment required with order.
  4. All prices shown include Value Added Tax (VAT) at the statutory rate current at the date of invoice.
  5. (a) The company reserves the right to alter prices and/or specifications.
    (b) The customer has the right to accept or decline any changes as indicated by clause 5 (a).
  6. No items for return can be accepted at the company's offices without prior agreement.
  7. On approval orders cannot and will not be accepted.
  8. Non receipt or complaints must be reported to the company within 10 working days in writing. This clause does not affect the customer's statutory rights.
  9. Our usual delivery shall be approx 5-10 working days from date of order received from customer, however all products are subject to availability and may take up to 28 days. If something is not immediately available we will contact you immediately.
  10. The company guarantees that should our products not be to the standard, or in any way different from that advertised, we will refund any monies paid by the customer, but shall apply only to those item or items in question.
  11. No property in or title to the goods shall pass from the company to the customer unless and until the customer has made full and complete payment to the company.
  12. The company does not accept responsibility for damage to any equipment in which our products are used for the purpose other than those for which it was designed.
  13. Delivery is to anywhere within the United Kingdom charged at the rates shown below and will be added at the checkout.
  • Worktops: per order
    London £35
    England and Wales £60
    South Scotland £80
  • Flooring: per order
    London £35 or Free for orders over £300
    Rest of England & Wales £60
    South Scotland £80
  • Accessories: per order under 25kg
    Nationwide £20
  • Danish Oil: per order
    Nationwide £10
  • Worktop Clamps: per order
    Nationwide £2.50
  • Worktop Brackets: per order
    Nationwide £1

If multiple items are ordered the delivery fee will be the delivery charge of the higher value.


If you are unsure of what you require then please contact us before you place an order

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